Refund and Return Policy
We want you to be completely satisfied with your purchase and we're here to help make the process as easy as possible.
Returns of CO₂ Cylinders
Only Congas cylinders that are unused and sealed with their original cap are eligible for return.
New, unopened cylinders with original cap
Used cylinders cannot be returned
The customer is responsible for return shipping costs.
Refunds
No cash refunds are offered for CO₂ returns; instead, you will receive store credit for future purchases.
💡 Store credit never expires and can be used for any product in our store.
Damaged or Defective Products
If your bottle or any product arrives damaged or defective, please contact us within 7 days of receiving your order.
Garantía: In these cases, we will issue a full refund or send a replacement at no additional cost to you.
How to Request a Refund?
-
1
Contact us
Send an email to support@congasspain.com or call us at +34 123 456 789
-
2
Provide details
Order number, problem description, and photos if applicable
-
3
Receive instructions
We will send you detailed instructions for the return
-
4
Prosecution
We will process your refund or replacement within 5-7 business days