Refund and Return Policy

We want you to be completely satisfied with your purchase and we're here to help make the process as easy as possible.

CO₂ Cylinders

Returns of CO₂ Cylinders

Only Congas cylinders that are unused and sealed with their original cap are eligible for return.

New, unopened cylinders with original cap
Used cylinders cannot be returned
The customer is responsible for return shipping costs.
Refunds

Refunds

No cash refunds are offered for CO2 returns; instead, you will receive store credit for future purchases.

💡 Store credit never expires and can be used for any product in our store.
Warranty

Damaged or Defective Products

If your bottle or any product arrives damaged or defective, please contact us within 7 days of receiving your order.

In these cases, we will issue a full refund or send a replacement at no additional cost to you.
Process

How to Request a Refund?

01

Contact us

Send an email to contacto@congas.es or call us at 952876678

02

Provide details

Order number, problem description, and photos if applicable

03

Receive instructions

We will send you detailed instructions for the return

04

Prosecution

We will process your refund or replacement within 5-7 business days